Today IT organizations must ensure that
business-critical systems and applications remain highly available
and cause minimal business disruption.
To achieve these objectives, IT organizations must honor Service
Level Agreements (SLAs) to the business by, in many cases, deploying
redundant hardware infrastructures, and by insisting that staff
follow business practices that guard against human error and natural
catastrophes. Operational practices, however, if undocumented, become
useless in keeping the business afloat in extreme situations. Turning
practices into full-proof procedures is where can help.
.We capture and document system architectures,
business workflows, and critical processes to ensure that operations
.are re-creatable should the business
suffer downtime or data loss. We provide the following information
deliverables to .help IT organizations
meet SLAs and compliance concerns:
Standard
Operating Procedure Guides
Disaster Recovery Plans
Visio Diagrams
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In most companies today, Sales and Professional
Services organizations drive company revenue toward profitability.
In the course of doing so, however, these organizations also drive
lots of company communications in the forms of documentation and
other collateral materials needed to effectively interact with colleagues,
prospects, and clients. So, who’s doing all this work? More
than likely, they’re your highly paid professionals, who should
be focusing on selling and managing projects, not on writing, editing,
and structuring documentation.
can take the burden of producing documentation away from your staff
to give them more time to help grow your business. We provide the
following information deliverables to help Sales and Professional
Services organizations:
Statements of
Work
Account Notebooks
Requests for Proposals
Frequently Asked Questions
Implementation/Configuration Guides
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How do I use this product? What do these
buttons do? How do I install and troubleshoot this software? How
do I operate this equipment? Why did we buy this stuff?
These are questions your customers may ask themselves if they experience
difficulty using your products. So how can your company resolve
these concerns? By distributing effective documentation and online
information deliverables that provide the procedures and answers
to making your products user friendly.
helps your company by ensuring that we document all product details,
features, and procedures to make them more usable and tailored to
your customer needs. We provide the following information deliverables
to help software and hardware companies:
Man Pages
Online Help
White Papers
Release Notes
Magazine Articles
Account Notebooks
Knowledgebase Articles
User Manuals and Guides
Frequently Asked Questions
System Implementation Guides
Design and Functional Specifications
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Helping people to learn is typically
the number one objective of any Training organization. To achieve
this goal, you need clear, concise, easily-understood documentation
and materials that convey the ease of use of your products.
uses Instructional Design practices to present your product information
and ideas in ways that improve learning and ensure knowledge retention.
We provide the following information deliverables to help Training
organizations:
How to Guides
Online Tutorials
Course Materials
Quick Reference Materials
Instructor and Student Guides
For a business to thrive in an information-based
economy, it must produce documentation, both electronic and paper
based, that is well organized, clear, accurate, and easy to understand.
can work with your company to produce and update information for
the following types of business communications:
Reports
Proposals
Business Plans
PowerPoint Presentations
Policy and Procedure Guides
Employee Performance Reviews
Six Sigma Process Documentation
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